FREQUENTLY ASKED QUESTIONS

The most common questions are answered here but a member of our team is always available to help you!
Read on below or call us at 800-521-5001.

Custom Products

WHAT IS YOUR MINIMUM ORDER?
Our minimum opening order for a custom design is 250 pieces and our minimum re-order is 150 pieces.
HOW MUCH DOES A CUSTOM ORNAMENT COST?
That’s a tough question because the cost is dependent on your design, amount of colors if any, finish, packaging, etc. The beauty of custom product is that we have the ability to design a piece within your budget.  Please contact us for more information regarding cost per piece.
DO YOU HAVE ANY DEVELOPMENT COSTS?
There is a one time art charge of $200 to develop your design and a one time tooling charge of $190 to create a tool that will mass produce your custom product. In many cases these charges can be incorporated within your ornament price.
WHAT'S YOUR LEAD TIME?
It takes 2 weeks to create your design, then once the design is approved it takes 4 -5 weeks for production depending on your quantity.  If you need product in a shorter time frame please contact us. We have the ability to rush a project through if you have a tight deadline.
WHERE ARE THE PRODUCTS MADE?
100% Made in the USA at our plant in Lincoln, Rhode Island.
WHO DO YOU WORK WITH?
We work with Non-Profits, Government Agencies, Historical Organizations, Museums, Fraternal and Civic Organizations, Corporations, Collegiate, Religious Organizations, Military and many more…
HOW DO CLIENTS USE A CUSTOM PRODUCT?

Our clients create unique annual ornaments and other keepsakes as a vehicle to;  Generate Revenue, Raise Funds, Increase Awareness and Exposure For Your Cause, Thank or Give an Incentive to Donors, Members, Volunteers and Supporters, Commemorate a Special Event or Anniversary, Engage Supporters Annually.

HOW CAN WE MARKET OUR PRODUCT?
Check out our marketing tips for great ideas from your peers on how they utilized their annual program.
WHAT CAN YOU MAKE?
We have extensive capabilities to manufacture a variety of products like ornaments, bookmarks, keepsakes, lapel pins, wall art, jewelry findings, cuff bracelets, cuff links, business card cases, industrial products and so much more. Our process allows for many different applications so if you are thinking of something that isn’t listed, please contact us to see if it is possible.
WHAT ARE THE PRODUCTS MADE FROM?
Each piece is made from solid brass which is then finished in 24 karat gold or imitation rhodium (silver appearance) which protects the piece from tarnishing over time.  We can also create the pieces with a clear lacquer finish and offer additional plating options if desired. Each piece can be screen printed by hand with a variety of colors dependent on your design. We use a beautiful enamel ink that adds luster and beauty to each piece.
HOW IS THE PRODUCT PACKAGED?
Once the product is hand assembled it is packaged in a beautiful gift box in a variety of color choices or can be packaged in a clear poly bag. Like your product you can also customize your packaging by hot stamping your box with your logo or ornament image, creating a full color wrap box, including a romance card/brochure with each piece, including a small ornament stand, etc.  Please see our portfolio for examples of different custom and standard packaging options.
WHAT IS THE WHITE HOUSE ORNAMENT PROGRAM?
The White House Historical Association is a charitable nonprofit institution whose purpose is to enhance the understanding, appreciation and enjoyment of the White House. From private funding and sale of its educational products, WHHA supports the acquisition of artwork and objects for the White House collection and contributes to the conservation of public rooms. In 1961, Mrs. John F. Kennedy approved the National Park Service suggestion that such an association be formed. Beacon Design has manufactured the ornament every year since its inception in 1981.  The White House Ornament Program is the largest and most prestigious collectible program of its kind in the United States. It commemorates the Presidents’ legacies in chronological order. This has been interrupted only to commemorate milestones dealing with White House or the Office of the President. In 2007, the White House Historical Association granted us the right to sell and market the program through the retail sector.

Wholesale

HOW CAN I BECOME A WHOLESALE ACCOUNT, VIEW PRICING AND PLACE AN ORDER?

CLICK HERE to sign up for a wholesale account, to view wholesale pricing and to place an order.

WHAT IS YOUR MINIMUM WHOLESALE ORDER FROM YOUR OPEN LINE CATALOG?
The minimum initial online order is $250 for credit card accounts and $500 for open credit accounts. Minimum reorder is $150. Orders less than the minimum are subject to an additional $10 handling charge.
HOW ARE THE PRODUCTS SHIPPED?
All orders are shipped freight prepaid and added to the invoice. All shipments are sent UPS FOB, Lincoln, Rhode Island.
WHAT IS YOUR RETURN POLICY?
Beacon Design stands by our product 100%.  Please check your order in full upon receipt and if damage in shipment occurs, please contact us immediately. * Any discrepancies in shipment must be reported within 10 days of shipment for any allowance to be considered. * Products invoiced by Beacon Design that are defective or may have been shipped in error, may be returned by requesting an RGA # from your representative. * All return shipments must have the RGA# written on the outside of the carton(s). Failure to do so may lead to refusal of the shipment. * We will credit your account only for the merchandise that has been reported. A 10% restocking fee will be assessed for any unauthorized return or returned products not in resalable condition. * No returns of “Name Drop” or “Custom” products that have been approved by customer prior to production and meet approved specs, will be accepted. * Customer will pay freight on all returns unless the return is due to damaged product or an error made in our facility.
HOW SHOULD THE ORNAMENTS BE CARED FOR AND STORED?
Handling:  Always use the hanging cord to lift or inspect the ornament which will insure a long lasting finish. Cleaning:  Keeping the ornaments clean and free of fingerprints is easily achieved with a soft lint-free cloth. You may also use a diluted mix of a mild household window cleaning solution. Never rub or press too hard and do not immerse in any liquids for a prolonged period of time. Dusting:  A small unused water color paint brush or a cotton swab will gently remove any dust particles. Storage:  We recommend the presentation box be used for storage. The specially designed box is strong and should provide years of protection. Never stack heavy objects on top of the presentation box. If the box has been tossed away, it is recommended that a non-acidic tissue paper be used to wrap and store the item.  Storage containers are also readily available at most collectible stores. Storage Conditions:  All ornaments should be stored in temperate areas and should not be subjected to extreme temperature and humidity changes.

Questions? Contact a Member of Our Team at

800-521-5001

Or Use Our Easy Contact Form

Ready to Create Your Custom Program?

Get in Touch
info@beacondesign.com
toll free: 800-521-5001
general fax: 401-333-1634
retail fax: 800-551-7730