Beacon Design stands by our product 100%. Please check your order fully upon receipt. If damage in shipment occurs, please contact us immediately.

• Any discrepancies in shipment must be reported within 10 days of shipment.
• Products invoiced that is defective or shipped in error, may be returned. Please request an RGA # from your representative.
• All return shipments must have the RGA# written on the outside of the carton(s). Failure to do so may lead to the refusal of the shipment.
• We will credit your account only for the merchandise that has been reported.
• A 10% restocking fee is assessed for any unauthorized return or returned products not in a resalable condition.
• No returns of “Namedrop” or “Custom” products in which is approved by the customer before production and meet approved specifications.
• Customers will pay freight on all returns unless the return is due to a damaged product or an error made in our facility.