Beacon Design stands by our product 100%. Please check your order fully upon receipt. If damage in shipment occurs, please contact us immediately.
- Any discrepancies in shipment must be reported within 10 days of shipment.
- Products invoiced that is defective or shipped in error, may be returned. Please request an RGA # from your representative.
- All return shipments must have the RGA# written on the outside of the carton(s). Failure to do so may lead to the refusal of the shipment.
- We will credit your account only for the merchandise that has been reported.
- A 10% restocking fee is assessed for any unauthorized return or returned products not in a resalable condition.
- No returns of “Namedrop” or “Custom” products in which is approved by the customer before production and meet approved specifications.
- Customers will pay freight on all returns unless the return is due to a damaged product or an error made in our facility.